Frequently asked questions

At Core Collective, we believe that fitness should be for everyone. We're not about fancy things or pretentiousness. Instead, we offer a warm and inviting atmosphere where real people with real bodies come together to improve their well-being. Our mission is to make you feel comfortable just as you are and to empower you to prioritise self-care.

MEMBERSHIPS

  • Our $49 Intro Offer is designed to give you a taste of what Core Collective Pilates has to offer. With this offer, you'll have 2 weeks of unlimited access to our classes, starting from the date of purchase.

    During these two weeks, you're welcome to explore a variety of our classes and get to know our team. It's the perfect opportunity to build your confidence on the reformer while experiencing the many benefits of Pilates.

    No long-term commitment is required. It's a one-time purchase that provides you with the flexibility to decide if our studio and classes align with your fitness goals. We can't wait to welcome you to Core Collective Pilates and embark on this journey to a healthier, stronger you together.

  • Absolutely! Your membership or passes grant you access to both of our studios, located in Wallsend and East Maitland. We encourage you to enjoy the convenience and flexibility of attending classes at both locations to fit your schedule and preferences

  • Your membership ‘renews’ 1 week from the date you signed up. For example, if you signed up for a 2 class pass on a Wednesday, you have until the following Tuesday to use your 2 classes. Unless you sign up on a Monday, your week doesn’t run Monday-Sunday.

  • We offer the flexibility to place your membership on hold for up to 4 weeks with a minimum of 14 days' notice. This allows you to temporarily pause your payments and maintain your membership status without any hassle. If you need to place your membership on hold, please contact us, and we'll assist you in arranging the necessary details.

  • Your membership has a minimum term of 3 months. To cancel a membership we require 14 days written notice. Downgrading: Your membership has a minimum term of 3 months with the membership you chose. We require 14 days notice to decrease your membership, a new 3 month minimum will begin. Upgrading: We can upgrade your membership at any time, a new 3 month minimum will begin.

  • To change your payment details on the PT Minder app, you will need to click on your profile picture (or initials) then go into ‘payment information’. If you need assistance please get in touch.

  • Unforunately we don’t qualify for Fitness Passport and only government ran businesses do.

CLASS BOOKINGS

  • Booking a class at Core Collective Pilates is easy and ensures that you secure a spot in your preferred class. Booking ahead of time is a great way to plan your fitness routine and ensure that you can attend the class that works best for you. Please book here

  • Before your first class at Core Collective Pilates, here's what you need to know:

    Arrive Early: Please arrive at least 5 minutes before your scheduled class time. This allows you to complete the check-in process, get settled, and prepare for your session.

    Comfortable Activewear: Wear comfortable activewear that allows you to move freely. Form-fitting clothing is ideal to help instructors observe your form.

    Grip Socks: You'll need grip socks for your class. These specialized socks are available for purchase in our studio if you don't already own a pair.

    Stay Hydrated: Bring a water bottle to stay hydrated throughout the class. Hydration is essential for optimal performance and well-being.

    We're excited to have you join us for your first class, and these preparations will help ensure a smooth and enjoyable experience at Core Collective Pilates.

  • Yes, all children and babies are welcome to attend any class with you. However, please note that you are responsible for the supervision of your child during the class, as our instructors' primary focus is to teach the class. There is no creche service.

  • Absolutely! If you would prefer a class that has less children, our busiest classes with kids are 8:00am, 9:30am, 10:30am and any earlier afternoon classes.

  • No, unfortunately, we do not offer private classes at this time.

  • Yes, you're welcome to join a class if you're running late. We understand that life can be unpredictable. However, to minimize disruptions to the class and fellow participants, we kindly ask that you enter quietly. Please note that for your first class, it's important not to arrive late to ensure you receive proper instructions and a smooth introduction to our studio. We appreciate your consideration for your fellow participants and look forward to having you in class.

  • If a class is currently at full capacity, you have the option to join our waitlist. If a spot opens up for you, we'll promptly add you to the class and notify you. To ensure you stay informed, make sure your communication preferences are activated!

  • We understand that unexpected situations can sometimes interfere with your class attendance plans. However, to maintain consistency and fairness for all our clients, we've implemented the following policy:

    If you're unable to attend a booked class or wish to cancel your booking within 6 hours of the class start time, you will forfeit that class and a $10.00 late cancellation or no-show fee will apply.

    So, if your plans change, please let us know as soon as possible. Your prompt notification helps us manage class availability effectively.

    Important Note: We only accept cancellations through PT Minder. Cancellation requests made via email or social media will not be accepted.

  • Wallsend: Monday to Friday: 45 minutes. Saturday and Sunday: 40 minutes.

    East Maitland: Monday to Friday and Sunday: 45 minutes. Saturday: 40 minutes.

FACILITIES

  • There is no creche service but all children and babies are welcome to attend any class with you. However, please note that you are responsible for the supervision of your child during the class, as our instructors' primary focus is to teach the class.

  • Yes, both of our studios are equipped with a toilet facility and an area where you can change comfortably.

  • Each studio has a kids area, this is not restricted. There are toys and activities which we encourage to be kept in that area of the studio.

FITNESS

  • Absolutely! Reformer Pilates at Core Collective Pilates is suitable for individuals of all levels, including beginners. Our classes are designed to be inclusive and accommodating, regardless of your prior experience. Whether you're new to Pilates or an experienced practitioner, our instructors will ensure that the class meets your needs and allows you to progress at your own pace. We're here to support you on your fitness journey, and you'll find our classes welcoming and non-intimidating. So, if you've never done Reformer Pilates before, you're in the right place to start your journey toward improved strength, flexibility, and overall well-being.

  • Reformer Pilates at Core Collective Pilates is an excellent option for individuals who are not currently exercising. Our classes are designed to cater to various fitness levels, including those who may be starting their fitness journey or have taken a break from regular exercise. Reformer Pilates is a low-impact workout that can be adapted to suit your current fitness level and gradually build your strength, flexibility, and mobility.

    Our instructors are skilled at providing modifications and options, ensuring that everyone can participate comfortably and safely. We encourage you to join us, even if you haven't been active recently. Reformer Pilates is a fantastic way to reintroduce physical activity into your routine, and our friendly and supportive atmosphere will help you feel at ease as you get started on your fitness journey.

  • If you have a few injuries, your ability to participate in our classes will depend on the nature and severity of those injuries. We prioritize the safety and well-being of our clients, and we can accommodate modifications in some cases. However, it's essential to note that Core Collective Pilates is primarily a fitness-focused Reformer studio and not a rehabilitation center.

    If you have injuries or medical conditions, especially if they are recent or have involved surgery, we highly recommend that you consult with a healthcare professional before attending our classes. Seeking clearance from a medical expert ensures that it's safe for you to participate in our fitness-oriented classes and helps us provide you with the most appropriate guidance and modifications.

    Your safety and comfort are our top priorities, and we're here to assist you in making the best decisions for your fitness journey. Please reach out to us with information about your injuries and conditions, and we'll work together to determine the most suitable and safe approach for your participation in our classes.

  • If you have been attending our classes since the beginning of your pregnancy, you are welcome to continue joining us. However, we do not recommend starting your Reformer Pilates journey midway through your pregnancy due to the changes in your body. Safety and well-being are our top priorities, and we want to ensure that our classes align with your needs and comfort level during this special time. If you have any questions or concerns, please don't hesitate to reach out, and our team will be happy to assist you.

  • 3 times a week is a good amount to see results sooner, if you can come more than that that’s also fantastic! Honestly, only do what you can. Once a week is still beneficial. Joseph Pilates says in 10 sessions you will feel better, in 20 sessions you will look better, in 30 sessions you will have a whole new body.

STORE

  • To purchase a Gift Voucher or redeem one, please get in touch with us directly. We'll be happy to assist you in setting up a Gift Voucher or guiding you through the process of redeeming one.